General Terms and Conditions for Private Customers

General Terms and Conditions for Private Customers

Your purchase contract is concluded with:
Opis Technology GmbH, Sierksstr. 30, 01326 Dresden, Germany
Managing directors: Aron Zeh, Ulrich Zahnert
Phone: +49 (0) 351 41 88 70 60
Fax: +49 (0) 351 41 88 70 63
E-mail: contact@opis-tech.com
Commercial register: Amtsgericht Dresden, HRB 30574
VAT ID: DE281223253

§1 Scope

These General Terms and Conditions apply to all contracts between you and Opis Technology GmbH concluded through our online shop, in the version valid at the time of your order. Mandatory statutory consumer protection provisions remain unaffected. Business customers are covered by our Terms and Conditions for Business Customers.

§2 Contracting parties

We conclude contracts with natural persons who have full legal capacity, are at least 18 years old and act as consumers (§ 13 German Civil Code, BGB). We deliver to the countries that can be selected at checkout. If an offer from an ineligible person was accepted by mistake, we may withdraw from the contract within a reasonable period.

§3 Conclusion of contract and ordering process

(1) The presentation of products in the online shop is not a binding offer but an invitation to you to submit an offer.

(2) You place the desired products in the shopping cart and go to checkout. There you enter your contact, delivery and billing details, select the shipping method and one of the offered payment methods, and before submitting you see a summary of your order with products, prices, shipping costs and total amount. You can correct input errors at any time before submitting by changing the relevant details or going back to the previous steps in the checkout; you can cancel the ordering process at any time by closing your browser.

(3) By clicking the order button in the checkout that obliges you to pay (labelled according to the Shopify standard checkout), you submit a binding offer to purchase the goods in your shopping cart. We confirm receipt of your order immediately by e-mail. With this order confirmation we accept your offer; the contract is thereby concluded.

(4) Contract text: We send you the order data by e-mail. You can view, save and print these terms at any time at /pages/agb-privatkunden. For security reasons your order data cannot be retrieved over the internet, but you will find it in your customer account if you have created one.

(5) The contract language is German. Translations on our website are for information only.

§4 Right of withdrawal

Consumers have a statutory right of withdrawal. The full withdrawal notice, the model withdrawal form and the option to declare withdrawal electronically using the “Withdrawal” function (link at the bottom of every page) can be found in our withdrawal notice. It forms part of these terms and conditions.

§5 Prices, shipping costs, payment

(1) All prices are final prices in euros and include statutory VAT. Shipping costs may be added in accordance with our shipping information; they are shown in the checkout before you submit your order.

(2) The payment methods displayed in the checkout are available. Payment is due upon conclusion of the contract. We reserve the right to exclude certain payment methods in individual cases.

§6 Delivery

(1) We ship the goods from Germany within 2 working days after receipt of payment, unless stated otherwise on the product page.

(2) If only part of the order is immediately available, we will deliver the remaining goods later without charging shipping costs again, provided this is reasonable for you.

(3) For consumers, the risk of accidental loss and accidental deterioration of the goods passes to you only upon handover of the goods to you.

§7 Unavailable goods

If, after receipt of the order, we find that the goods are no longer available, we will refund any payments already made without delay. We may offer you goods of equivalent quality and price; you are not obliged to accept.

§8 Retention of title

We retain ownership of the delivered goods until the purchase price has been paid in full.

§9 Warranty

The statutory provisions on liability for defects apply (§§ 434 ff., 475 ff. BGB). The warranty period for new goods is two years from delivery of the goods; for used goods marked as refurbished or demonstration goods it is twelve months. In the event of a defect you may, at your choice, demand subsequent performance by remedying the defect or by delivery of a defect-free item (§ 439 BGB). We ask you to report obvious material or manufacturing defects, including transport damage, as soon as possible; failure to do so has no consequences for your statutory rights. For goods with digital elements (e.g. firmware), our update obligations are governed by § 475b BGB. A voluntary durability guarantee exceeding two years is stated separately on the respective product page.

§10 Liability

We are liable without limitation in cases of intent and gross negligence, for injury to life, body or health, for fraudulent concealment of a defect, for an assumed guarantee, and under the Product Liability Act. In cases of simple negligent breach of material contractual obligations (cardinal obligations), our liability is limited to the foreseeable damage typical for this type of contract; otherwise liability for simple negligence is excluded. Statutory claims for defects remain unaffected.

§11 Governing law, dispute resolution

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer protection provisions of the state in which you have your habitual residence remain unaffected. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).

§12 Final provisions

Should individual provisions be invalid, the validity of the remaining provisions remains unaffected. If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is Dresden. Information on the processing of personal data can be found in our privacy policy. Customer service: weekdays 9:00–18:00, phone +49 (0) 351 41 88 70 60, e-mail contact@opis-tech.com.

Version: October 2026